Terms and Conditions

Dear Valued Customers,

Welcome to Palmie Spa. We look forward to being your oasis of calm and serenity amid the hustle of everyday life.
To ensure the best relaxation experience for you, please take a moment to review and adhere to our terms and conditions. We appreciate your understanding and cooperation in advance.

1. Reschedule and Cancellation Policy

Free cancellation more than 12hours before to the appointment time. Deposits are non-refundable, you can reschedule your appointment and your deposit will be transferred over to your future booking. If you are unable to reschedule, please contact us at least 12 hours before your appointment.

We respectfully ask that you provide us with a 12 hour notice of any reschedule or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 12 hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 50% of the service fee.
If you are a ‘no show’ on the day of your appointment, 100% of the treatment price will be charged.

2. Late Arrival Policy

Please arrive at least 5 minutes prior to your scheduled appointment.

Late arrivals may result in a reduced treatment time in order to avoid inconvenience to other clients. The full treatment fee will still apply.
If you are running late, please contact us as soon as possible. We will do our best to accommodate you, however the treatment may need to be shortened.

3. Complaint and Refund Policy

If you are unsatisfied with your massage, please inform us within 10 minutes of your treatment.
We will gladly offer to adjust the treatment or assign a different therapist so that you can fully enjoy your experience.

Please note that once the treatment has continued for more than 10 minutes or has been completed, refunds will not be provided. We kindly encourage clients to communicate any concerns during the treatment so we can resolve them immediately.

4. Payments and Booking Policy

To secure a booking, a deposit of 50% of the treatment price may be required at the time of booking.
Deposits are non-refundable in the event of late cancellations or no-shows as outlined in our cancellation policy.
The remaining balance must be paid at the time of your appointment.

Please note that a surcharge of 1.4% applies to all card payments to cover transaction fees.

5. Health and Medical Conditions

Clients must inform their therapist of any medical conditions, injuries, allergies, pregnancy, or other health concerns prior to treatment.

While Palmie Spa takes all reasonable care to ensure treatments are performed safely and professionally, clients are responsible for providing accurate health information before their treatment. Palmie Spa will not be held responsible for any adverse reactions or complications arising from conditions that were not disclosed at the time of treatment.

6. Spa Etiquette

As we have a small space with only curtains separating treatment areas, we would appreciate it if you could use your indoor voices and speak softly. This will help ensure a peaceful and enjoyable experience for all our guests.
To fully enjoy the calming ambiance and to respect the experience of others, we kindly request you to silence your mobile phones.

7. Lost or Stolen Items

We are not responsible for lost or stolen items within the spa premises. Please keep your valuables secure at all times.

8. Sexual Harassment and Misconduct

Any form of sexual or verbal or physical assault towards our staff members will not be tolerated.
In case of sexual or verbal harassment, you will be asked to leave the premises immediately, and the authorities will be notified.
We reserve the right to charge you the full treatment fee even if the session is terminated due to your misconduct.
We may provide your personal information to the authorities for legal proceedings in case of harassment.

9. Gift Vouchers Policy

All gift vouchers are valid for three years from the date of purchase. Gift vouchers are issued for a monetary value and may be redeemed toward any service at Palmie Spa.

If the price of a service increases after the voucher has been purchased, the voucher holder may use the voucher toward the updated service and simply pay the difference. Gift vouchers are non-refundable and cannot be exchanged for cash. Palmie Spa is not responsible for lost or stolen gift vouchers.

10. Pregnancy Massage Policy

Clients who are pregnant must inform Palmie Spa at the time of booking.

For safety reasons, certain treatments may not be suitable during pregnancy. Our therapists may modify the treatment or recommend alternative options depending on the stage of pregnancy.

Pregnancy massage is generally recommended after the first trimester (12 weeks). Clients in their first trimester may be advised to postpone treatment.

Palmie Spa reserves the right to modify or refuse treatment if it is considered unsafe for the client. Clients must inform the therapist of any pregnancy-related medical conditions or complications prior to treatment.

11. Minor Policy

Clients under the age of 18 must have parental or guardian consent before receiving any treatment at Palmie Spa.
Palmie Spa reserves the right to refuse treatments to minors if the treatment is deemed unsuitable or if appropriate consent is not provided.

12. Right to Refuse Service

Palmie Spa reserves the right to refuse or terminate a treatment at any time if a client behaves in an inappropriate, unsafe, or disrespectful manner. This includes but is not limited to intoxication, harassment, or any behaviour that makes our therapists uncomfortable.

In such cases, the full treatment fee may still apply.

13. Changes to Terms and Conditions

We reserve the right to modify or replace these Terms and Conditions at any time. It is your responsibility to review this page periodically for changes.

By using our services, you signify your acceptance of these Terms and Conditions. If you have any questions or concerns about these terms, please contact us at palmiespa@gmail.com or 0435079857